Shipping policy

We're an Australian business, and we want your Lil J goodies to reach you as smoothly as possible!

Shipping within Australia

Our standard Australian shipping rates are calculated at checkout. 

Estimated delivery is 3–5 business days. Delivery times are estimates and may vary depending on your location, carrier operations and other circumstances outside our control.

International shipping

International shipping options, charges and estimated delivery times are displayed at checkout for eligible destinations.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges are the customer's responsibility unless otherwise stated at checkout.

Tracking your order

Once your order has been dispatched, we'll send you a shipping confirmation email with tracking information where available.

Delivery issues

If your order hasn't arrived within the expected delivery period, or you have any questions about your delivery, please contact us at hello@liljhaircare.com with your order number.

We'll be happy to help investigate the issue.

Returns

For information about returns, refunds and return postage, please refer to our refund and return policy.

Nothing in this shipping policy limits your rights under Australian Consumer Law.